Refund policy

Last updated: 23 October 2026

You can cancel free of charge before dispatch, and return unused products within 7 days of delivery. Damaged or wrong items are replaced or refunded at no cost to you.

Cancellations

  • Before dispatch: write to hello@littleleaper.in with your order number. You get a full refund, with no cancellation charge.
  • After dispatch: the order can no longer be cancelled, but you can refuse delivery or return it under the policy below.
  • If we cancel: if we cannot fulfil your order, we will tell you and refund you in full.

Returns

You can return a product within 7 days of delivery if:

  • it is unused, unassembled and in its original packaging with all parts;
  • you contact us first at hello@littleleaper.in with your order number.

We will arrange a pickup where our courier partners serve your pin code. Otherwise, we will share the return address. For change-of-mind returns, a return shipping fee may be deducted from your refund; we will tell you the amount before you return the product.

For hygiene and safety reasons, we cannot accept change-of-mind returns of soft-play mats or of products that have been assembled and used, unless they are faulty.

Damaged, defective or wrong items

If your order arrives damaged, has missing parts, or is not what you ordered:

  1. Email hello@littleleaper.in within 48 hours of delivery.
  2. Include your order number and photos, ideally with an unboxing video.
  3. We will send missing parts, replace the product, or refund you in full. You pay nothing for return shipping.

Refunds

  • Once we receive and check the return, refunds are processed within 5 to 7 business days.
  • Prepaid orders are refunded to the original payment method.
  • Cash on Delivery orders are refunded to your bank account or UPI ID, which we will ask you for.
  • Your bank may take a few extra days to show the refund.

Need help?

Email hello@littleleaper.in. We're available 10 am to 6 pm IST.